HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

Are there any shipping costs?

For orders under €39 a shipping cost of €9,90 is charged for PostNord First Class Mail International and €14,9 for PostNord Tracked Letter.

All orders over €39 will be delivered for free with PostNord First Class Mail International and iyou can choose PostNord Tracked Letter for €9,90.

Can I track my order?

PostNord First Class Mail International is not traceable and Dholt Design is not responsible for the delivery and shipping.

PostNord Tracked Letter is traceable and you can get the tracking number directly when we have packaged your order.

Can I still change my order?

If you want to change your order, please send us an email to support@dholtdesign.com. We will see what is still possible. Once the order is handed over to transport firm, it will not be possible to change your order.

All orders can be returned within 14 days.

We give you 14 days return right! Once we have received the order return, the refund will be processed within 14 business days.

How do I return my order?

Please contact our support team via support@dholtdesign.com for more infomation!